Terms and Conditions (Also Shown at Checkout)
Terms and Conditions
While we all dislike these types of long legal agreements, this does contain some important information that I want you to know about your order from Werkz LLC. This document describes important information about order changes, handling of shipping, returns & warranty, and associated items.
Custom: Custom products include any that are labeled as “custom” on the site or in the product description. These are the products that Werkz LLC will utilize our raw materials and labor to build to your specific order.
Quick ship: These are products that are labeled as “quick ship” on the website, and are products that we typically stock. These often include accessories and particular holsters or mag carriers.
Purchase price: This is the product price (not including any shipping) that you paid to Werkz LLC for any particular item. It is the price of the item less any discounts that were applied, and as a result, may be less than the line item price in the invoice.
Werkz LLC charges payment at time of order, or time of shipping, as shown at Werkz.com.
All product shipments from our Princeton, Idaho premises to an Idaho address will be charged sales tax per Idaho law. Werkz LLC does not remit sales tax to any state other than Idaho. Any sales tax that is not collected by Werkz LLC is the sole responsibility of the purchaser.
Werkz LLC does accept international orders. All orders of international origin are exported from the United States in accordance with the Export Administration Regulations of the United States. Diversion contrary to US and other applicable non-US Laws and regulations governing the export and re-export are prohibited.
Communication of Status
Werkz LLC communicates status via the website and via email. At time of order, you will receive an email receipt. If you do not find the receipt, please check “spam” or “promotions” folder. You’ll receive tracking information once your order ships.
Werkz LLC attempts to provide accurate descriptions on the website. However, Werkz LLC does not warrant that product descriptions or other content of this site are accurate, reliable, complete, current, or error-free. If a product offered by Werkz LLC is not as described, your sole remedy is to return it in new, unused condition.
Lead time calculation: Werkz LLC provides lead times as posted on the website for each product under the “More Information” tab on each product page. Products will be grouped and shipped together. This means that if you buy 2 products that typically ship within 1-2 business days, and 1 product that ships within 10 business days, your order should ship within 10 business days. “Time to Ship” is calculated as the number of full business days starting at 7am Pacific time, between the time of order and the time a shipping label is created. Weekends and US Holidays are not included. Additional time after the product is labeled may be required for the carrier to pick up the item, pursuant to the carrier’s pickup schedule and business operation.
Communication when lead time is exceeded: Werkz LLC may attempt to communicate with the buyer via email and/or phone if the lead time is exceeded. At that time, the buyer may cancel at no charge, or proceed with the order. If communication is not possible before shipment, the buyer may return the item(s) in new condition for a refund.
Delivery company responsible: Werkz LLC uses common carriers for delivery. The carrier is responsible to deliver the product in good condition. If the product is delivered damage, misdelivered, or delivered improperly, Werkz LLC will work with you to file a claim and get an acceptable resolution from the carrier.
Rejection or buyer mistake: Werkz LLC relies upon the buyer’s submitted information for shipping. If the buyer provides improper information or rejects the shipment, it may be returned to Werkz LLC. In such cases, it is the buyer’s responsibility to contact Werkz LLC to arrange alternate shipping, which may result in an additional charge to the buyer.
Tracking information: Werkz LLC provides tracking information to customers on a best effort basis. If tracking information is not provided or is incorrect, please contact Werkz LLC for additional information.
Risk of loss: Once your product is delivered by the carrier, the buyer is responsible for any risk of loss.
Order Cancellation & Changes for Quick Ship products
Quick Ship products may be substituted, changed, or canceled before shipment without any cost.
Order Cancellation & Changes for Custom products
Custom products incur a cost from us as soon as production starts. We utilize labor and raw materials to build the product you specify. We will accommodate changes on a “best effort” basis. Any custom request at the time of order, as well as any custom request before the order is treated in this manner. Changes such as belt loop size are typically possible until close to the time the product ships, but the pistol and accessory are typically locked in early in the production process. Orders canceled after production begins, or returned for any reason other than warranty repair, are charged at 50% of the ordered product price. Such a refund must be initiated within 30 days of shipment.
Order modifications that result in cost increase
Werkz LLC does not maintain any database of customer credit card data. Therefore, we cannot simply “charge your card for the difference.” Any additional charges must be made by another order via the phone.
Satisfaction guarantee for quick ship products
Satisfaction guarantee: The Werkz LLC satisfaction guarantee applies to quick ship products. It is a 30 day money back guarantee. If you return the item to us within 30 days of shipment requesting a refund, we will refund your full purchase price (less shipping). Buyer pays for return shipping.
Product issue: Werkz LLC will guarantee your product is free from manufacturer defect. This includes fitment and retention issues, belt loop breakage, and similar issues. If the issue is discovered within 30 days of shipment, Werkz LLC will pay for return shipping. After 30 days, buyer is responsible for return shipping. At the sole discretion of Werkz LLC, the holster will be fixed, replaced, or the purchase price refunded on any and all warranty claims.
DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY THIS SITE IS PROVIDED BY WERKZ LLC ON AN "AS IS" AND "AS AVAILABLE" BASIS. WERKZ LLC MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THIS SITE OR THE INFORMATION, CONTENT, MATERIALS, OR PRODUCTS INCLUDED ON THIS SITE. YOU EXPRESSLY AGREE THAT YOUR USE OF THIS SITE IS AT YOUR SOLE RISK. TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, WERKZ LLC DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. WERKZ LLC DOES NOT WARRANT THAT THIS SITE, ITS SERVERS, OR E-MAIL SENT FROM WERKZ LLC ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. WERKZ L:LC WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THIS SITE, INCLUDING, BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, AND CONSEQUENTIAL DAMAGES. CERTAIN STATE LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MIGHT HAVE ADDITIONAL RIGHTS.
Notification of changes to terms and conditions
Werkz LLC retains the right to change these terms and conditions at any time and change for any reason. Changes will be posted to Werkz.com and affiliated domains.
Werkz LLC maintains all intellectual property rights (including, without limitation, all database rights, rights in know-how, patents and rights in inventions (in all cases whether registered or unregistered and including all rights to apply for registration) and all other intellectual or industrial property rights in any jurisdiction) in any information, content, material, data, or processes contained in or to this website belonging to Werkz LLC. All rights of Werkz LLC in such intellectual property rights are hereby reserved.
By visiting a Werkz LLC website, or by ordering via phone or other method, you agree that the laws of the state of Idaho, USA, without regard to principles of conflict of laws, will govern these Terms and Conditions and any dispute of any sort that might arise between you and Werkz LLC.
Any dispute relating in any way to your visit to Werkz.com & associated websites, or to products that you purchase through Werkz LLC shall be submitted to confidential arbitration in Idaho, USA, except that, to the extent you have in any manner violated or threatened to violate Werkz LLC’s intellectual property rights, Werkz LLC may seek injunctive or other appropriate relief in any state or federal court in the state of Idaho, USA, and you consent to exclusive jurisdiction and venue in such courts. Arbitration under this agreement shall be conducted under the rules then prevailing of the American Arbitration Association. The arbitrators award shall be binding and may be entered as a judgment in any court of competent jurisdiction. To the fullest extent permitted by applicable law, no arbitration under this Agreement shall be joined to an arbitration involving any other party subject to this Agreement, whether through class action arbitration proceedings or otherwise.
Site Policies, Modification, and Severability
Please review our other policies, such as our Shipping and Returns policy, posted on this site. These policies also govern your visit to Werkz.com. We reserve the right to make changes to our site, policies, and these Conditions of Use at any time. If any of these conditions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition.