Terms and Conditions

IMPORTANT SAFETY INFORMATION: You agree to have read and understood the product safety information on your holster as a condition of purchase.

Terms and Conditions
Please read carefully. This document includes important information for your purchase from Werkz LLC.

Definitions
Werkz LLC Product: This refers to the Werkz manufactured product or accessory. It does not include any products resold by Werkz LLC.
Purchase price: This is the product price (not including any shipping) that you paid to Werkz LLC for any particular item. It is the price of the item less any discounts that were applied, and as a result, may be less than the line item price in the invoice.

Payment
Werkz LLC charges payment at time of order. Payment methods may change from time to time, but often include: credit card or PayPal.

Sales Tax
Werkz LLC is an Idaho LLC, and operates only out of Idaho facilities. All product shipments from our facility in Potlatch Idaho to an Idaho address will be charged sales tax per Idaho law. Any sales tax that is not collected by Werkz LLC is the sole responsibility of the purchaser.

International Orders
Werkz LLC does not currently ship individual orders outside of the United States and their territories due to increased rejection by destination country customs. We apologize that we cannot ship to your international destination.
You may consider using a freight forwarder to manage the exportation to your country.
Werkz LLC does continue to provide large orders of holsters to law enforcement and military in multiple countries. For help with such an order, please email [email protected].

Communication of Status
Werkz LLC communicates status via the website and via email. At time of order, you will receive an email receipt. If you do not find the receipt, please check “spam” or “promotions” folder. You’ll receive tracking information once your order ships.

Product descriptions
Werkz LLC attempts to provide accurate descriptions on the website. However, Werkz LLC does not warrant that product descriptions or other content of this site are accurate, reliable, complete, current, or error-free. If a product offered by Werkz LLC is not as described, your sole remedy is to return it in new, unused condition.

Shipping
Lead time calculation: Werkz LLC provides lead times as posted on the website. “Time to Ship” is calculated as the number of full business days starting at 7am Pacific time, between the time of order and the time a shipping label is created. Weekends and US Holidays are not included. Additional time after the product is labeled may be required for the carrier to pick up the item, pursuant to the carrier’s pickup schedule and business operation.
Communication when lead time is exceeded: Werkz LLC may attempt to communicate with the buyer via email and/or phone if the lead time is exceeded. At that time, the buyer may cancel at no charge, or proceed with the order. If communication is not possible before shipment, the buyer may return the item(s) in new condition for a refund.
Delivery company responsible: Werkz LLC uses common carriers for delivery. The carrier is responsible to deliver the product in good condition. If the product is delivered damage, misdelivered, or delivered improperly, Werkz LLC will work with the purchaser to file a claim and obtain an acceptable resolution from the carrier.
Rejection or buyer mistake: Werkz LLC relies upon the buyer’s submitted information for shipping. If the buyer provides improper information or rejects the shipment, it may be returned to Werkz LLC. In such cases, it is the buyer’s responsibility to contact Werkz LLC to arrange alternate shipping, which may result in an additional charge to the buyer.
Tracking information: Werkz LLC provides tracking information to customers on a best effort basis. If tracking information is not provided or is incorrect, please contact Werkz LLC for additional information.
Risk of loss: Once your product is delivered by the carrier, the buyer is responsible for any risk of loss.

Order Cancellation & Changes
Contact Werkz LLC before shipment for any changes. Werkz LLC will attempt to honor change requests without cost where possible.

Order modifications that result in cost increase
Werkz LLC does not maintain any database of customer credit card data. Therefore, we cannot simply “charge your card for the difference.” Any additional charges must be made by placing an order.

Returns
Werkz LLC will provide a return to the original buyer who requests a return within 15 days of shipment. It is the buyer's responsibility to pay return shipment to Werkz LLC to receive a refund for the product's price. Shipping costs will not be refunded.

Satisfaction Guarantee
Satisfaction guarantee: The Werkz LLC satisfaction guarantee allows you to return any Werkz LLC Product to the Idaho location within 15 calendar days of shipment. We will refund your full purchase price, less our shipping cost to you, and any applicable restocking fee. Buyer pays for return shipping.

Werkz LLC Resold Products Werkz LLC resells certain products from 3rd parties. Warranty service from those 3rd parties is provided by those 3rd parties. Some products, such as weapon lights are sold nonrefundable, and must be sent to the manufacturer for warranty claims.

Warranty
Product issue: Werkz LLC will guarantee to the original purchaser from Werkz LLC that the product is free from manufacturer defects. This includes fitment and retention issues, belt loop breakage, and similar issues. If the issue is discovered within 15 calendar days of shipment, Werkz LLC will pay for return shipping. After 15 days, buyer is responsible for return shipping. At the sole discretion of Werkz LLC, the holster will be replaced, repaired, or a store credit provided. Holsters may be replaced with a different SKU.

Site Warranty:
DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY THIS SITE IS PROVIDED BY WERKZ LLC ON AN "AS IS" AND "AS AVAILABLE" BASIS. WERKZ LLC MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THIS SITE OR THE INFORMATION, CONTENT, MATERIALS, OR PRODUCTS INCLUDED ON THIS SITE. YOU EXPRESSLY AGREE THAT YOUR USE OF THIS SITE IS AT YOUR SOLE RISK. TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, WERKZ LLC DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. WERKZ LLC DOES NOT WARRANT THAT THIS SITE, ITS SERVERS, OR E-MAIL SENT FROM WERKZ LLC ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. WERKZ LLC WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THIS SITE, INCLUDING, BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, AND CONSEQUENTIAL DAMAGES. CERTAIN STATE LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MIGHT HAVE ADDITIONAL RIGHTS.

Notification of changes to terms and conditions
Werkz LLC retains the right to change these terms and conditions at any time and change for any reason. Changes will be posted to Werkz.com and affiliated domains.

Intellectual Property
Werkz LLC maintains all intellectual property rights (including, without limitation, all database rights, rights in know-how, patents and rights in inventions (in all cases whether registered or unregistered and including all rights to apply for registration) and all other intellectual or industrial property rights in any jurisdiction) in any information, content, material, data, or processes contained in or to this website belonging to Werkz LLC. All rights of Werkz LLC in such intellectual property rights are hereby reserved.

Applicable Law
By visiting a Werkz LLC website, or by ordering via phone or other method, you agree that the laws of the state of Idaho, USA, without regard to principles of conflict of laws, will govern these Terms and Conditions and any dispute of any sort that might arise between you and Werkz LLC.

Disputes
Any dispute relating in any way to your visit to Werkz.com & associated websites, or to products that you purchase through Werkz LLC shall be submitted to confidential arbitration in Idaho, USA, except that, to the extent you have in any manner violated or threatened to violate Werkz LLC’s intellectual property rights, Werkz LLC may seek injunctive or other appropriate relief in any state or federal court in the state of Idaho, USA, and you consent to exclusive jurisdiction and venue in such courts. Arbitration under this agreement shall be conducted under the rules then prevailing of the American Arbitration Association. The arbitrators award shall be binding and may be entered as a judgment in any court of competent jurisdiction. To the fullest extent permitted by applicable law, no arbitration under this Agreement shall be joined to an arbitration involving any other party subject to this Agreement, whether through class action arbitration proceedings or otherwise.

Site Policies, Modification, and Severability
Please review our other policies, such as our Shipping and Returns policy, posted on this site. These policies also govern your visit to Werkz.com. We reserve the right to make changes to our site, policies, and these Conditions of Use at any time. If any of these conditions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition

Questions
Questions regarding our Conditions of Usage, Privacy Policy, or other policy related material can be directed to our support staff by clicking on the "Contact Us" link. Or you can email us at: [email protected].